Indigo Cove MINIMUM STAYS REQUIREMENT
NO PETS NO SMOKING MINIMUM AGE REQUIREMENT
Parents, please do not call to rent for college parties as guests will be asked for proof of age at time of check-in. CHECK-IN/CHECK-OUT MAKING A RESERVATION:
Reservations may be booked up to twelve months in advance. BOOKING CONFIRMATION
Rental Policies
We want your mountain getaway to be as carefree as possible, beginning with your reservation which is why we provide a detailed policy statement.
We highly recommend reading all of the following information to avoid any confusion or misunderstanding.
These policies relate only to Indigo Cove.
(Read Polices for All other Cabins)
Minimum Stay : Pet Policy : Smoking Policy : Minimum Age
Check-in/Checkout : Making a Reservation : Your Confirmation
Read the Rental Contract : Paying for Your Stay : Damage Deposit
Loss of Damage Deposit : Cancellations : Changing a Booking : Lost & Found
~ 6 night minimum (Thanksgiving)
~ 6 night minimum (July)
~ 4 night minimum (Christmas)
~ 3 night minimum (Weekends in June and October)
~ 3 night minimum (All Other Major Holidays)
~ 2 night minimum (All other times)
(Sorry, but we are unable to provide 1 night rentals at any time)
We have a strict no pet policy in all of our cabins!
Out of respect for our homeowners and guests with allergies, we cannot make an exception no matter how small or well behaved the pet. (Please do not disregard this policy as it will result in the loss of your deposit.)
We have a strict no smoking policy in all of the cabins!
Smoking is allowed outside on the porches and decks only.
Please use only the outdoor trash containers when disposing of smoking materials as inside cans will hold the smoke odor long after you've departed.
Please, do not dispose of cigarette butts in the yard or surrounding areas. If discarded butts are found, additional cleaning fees will apply.
(Please do not disregard this policy as it will result in the loss of your deposit.)
Renting a cabin is just like renting a car.
You must be of "legal and responsible age" to rent our cabins. Per our contract, we can not rent Indigo Cove to anyone under 30 years old.
This person must be one of the guests who remains with the rental party throughout their stay.
We will ask you to fax a copy of your driver's license with your rental agreement and produce the same document at check-in.
Check-in is between 3:00 pm and 5:00 pm in the rental office.
Due to last minute bookings and the frequency in which customers choose to extend their stay we can not commit to allowing an early check-in.
Please feel free to check with us on the day arrival and we will be happy to accommodate you if the cabin is ready.
NOTE: Prior arrangements must be made if a late check-in is required.
For check-ins after 5:00 PM, the damage deposit and any outstanding rental balance due will be charged to the credit card you provided at the time of booking and your check-in package (including key and directions to your cabin) will be left for pick up in the cabin shaped box adjacent to the front entry to the office.
Check-out is at 10:00 AM
It is our mission to provide the cleanest cabins possible so that you will become our guest for life. This 5 hour window allows just enough time for the cabin to be cleaned and for the hot tub to be drained, sanitized and refilled between guests.
Please help our housekeeping staff meet their schedule without inconveniencing the next guests by checking out on time.
View checkout procedure.
To make a reservation either call our office at 1-877-277-5409 between the hours of 9:00am to 5:00 pm - Mon-Sat, or request your dates via our
secure on-line booking tool.
A prepayment of $500 of the rental fee, by valid credit card, will secure your reservation with the balance due upon arrival. NOTE: For bookings in Indigo Cove, this policy pertains to our returning guests as well.
For reservations made within fourteen (14) days of the arrival date, 100% prepayment is required.
The person booking the cabin must be at least 30 years old and must be either the person, or spouse of the person, whose name appears on the credit card provided.
NOTE: $500 of the rental fee will be charged on the card provided immediately. The balance of the rental will be due at time of check-in.
Please note: Until we receive the credit card information needed to hold the cabin, you do not have a reservation.
Once a reservation has been made, we will email a confirmation of the booking details to the person making the reservation.
Your rental contract will be attached to this email and must be returned to the rental office within 7 days of booking.
View cabin rental contract.
Upon receipt, please read the confirmation email and the attached rental agreement very carefully in regard to the accuracy of the dates, number of adults and children accompanying you, etc..
Should you find an error in your documents, please contact the rental office immediately.
PAYMENT OF RENTAL CHARGES
$500 of the rental fee will be charged on the credit card provided at the time of booking. The remaining balance is due at, or before, time of check-in.
We accept Visa, Master Card, Discover, American Express, Traveler’s checks and, of course, good old American cash. (Please note: We do not accept corporate/business cards.)
NOTE: For reservations made within fourteen (14) days of the arrival date, 100% prepayment is required.
You may pay your charges by check provided we receive it at least 14 days prior to check-in.
LOSS OF DAMAGE DEPOSIT
We do not want to keep your deposit! Please work with us to guarantee that we have no reason to.
All check-in and checkout procedures must be followed, and the property must be left clean and undamaged. Failure to follow the posted check-in and checkout procedures may result in the loss of all, or part, of the $500.00 damage deposit and First Class Cabin Rentals reserves the right to further bill for additional cleaning or repairs. Please review the information binder provided in the cabin and abide by all procedures, rules, and precautions.
View checkout procedure.
As we've said, we do not want to keep your deposit. However, we must protect our homeowners. Please work with us to guarantee that the property is left in the same condition you found it.
Upon arrival, please report any damages, shortage of supplies, or housekeeping issues immediately.
(NOTE: Please call the office. Do not use the emergency pager for this).
Please note: Our cabins are privately owned homes. The cabins are beautifully furnished and well kept. It is our mission to keep them this way.
THEY ARE NOT PARTY CABINS. As such, we expect them to be treated with respect. There are several companies in the area who pander to the party crowd. We, however, do not.
***IF YOU NEED A PARTY CABIN, PLEASE CALL THEM***
CANCELLATIONS
**ALL CANCELLATIONS MUST BE MADE IN WRITING – E-MAIL, FAX or CERTIFIED MAIL.
(Only the guest named on the rental agreement may request a cancellation.)
Each cabin listed on our site is a privately owned home, consequently cancellations affect the owners significantly.
For reservations cancelled 30 or more days prior to arrival, the full rental deposit will be returned minus a cancellation fee of $25 or 3% of any charges already made to your card, whichever is greater. (This fee covers our costs for things such as the cost of running your credit card and must be charged even if you cancel on the same day you book.)
Cancellations received 29-22 days prior to arrival: 1/2 of the rental deposit ($250) is forfeited.
Cancellations received 21-15 days prior to arrival: the full rental deposit ($500) is forfeited.
For reservations cancelled 14 days (or less) prior to date of arrival, the guest is responsible for the amount of the entire cost of the booking and your card will be charged in full. If we are able to rebook all or a portion of your dates, the remaining balance will be given as a credit toward a future stay. NOTE: THIS POLICY INCLUDES LAST MINUTE BOOKINGS.
A CANCELLATION NUMBER will be sent out to you via email with 24 hours of receipt. This is your confirmation that your email, fax or letter was received and the booking has been cancelled. If you do not receive the cancellation number it is YOUR responsibility to follow up with us to verify that we have received it as we have no way of knowing that it was sent so we are not looking for it.
For your protection, if booking a longer stay, multiple cabins or a stay with a large group, Trip/Travel insurance is recommended. For travel protection insurance Clark Howard, a nationally recognized consumer reporter, suggests using www.InsureMyTrip.com or contacting your local AAA Travel Agent for specific insurance plans available.
LOST AND FOUND
When you leave the cabin at 10:00 AM it is very likely that another party will be checking in at 3:00 PM. If you leave something at the cabin, please call the office immediately and we will try to locate it for you. If is not found by us or the cleaning staff prior to the next guests arrival, it may not be there when they leave. We can not be responsible for your lost items.
If an item is found, we ask that you set up a pickup time with the shipping company of your choice and provide us with a pickup date. We will happily box it up for shipping and have it ready to go.
Due to limited space we unable to keep "found" items for more than 7 days.